Customer Support

Terms and Conditions:

 

Where items are marked in stock, your ordered jewellery will be sent within three working days. Items not marked in-stock can still be ordered, but delivery will be up to four weeks for these items. If you require any piece urgently, please contact us since we aim to accommodate customers needs where possible. Once ready, all orders will then be sent by special delivery.

 

Returns Policy:
 

Please contact us in order to arrange a replacement or refund on any of our items. 

 

In the absence of any fault with your jewellery, we will still accept returns which will happily be exchanged for a gift voucher or a full refund will be credited to you, provided that they are dispatched to us in perfect condition and in the original packaging, within seven days of you having received your order. Please note that bespoke jewellery cannot be returned, as well as earrings, due to hygiene reasons. The cost of the shipping is not refundable. We are unable to accept responsibility for any returned goods which do not arrive and therefore recommend that items be sent by recorded delivery.

 

If you have any queries, please feel free to contact us at skullsandorchids13@gmail.com or call 01323 724625

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